Get in Touch With Us
Thank you for stopping by. Whether you have a question, a suggestion or have spotted something that does not look quite right, we would be glad to hear from you. This page explains how to reach us, what to include in your message and what you can expect once you have written.
How to Reach Us
The simplest way to contact us is by email. Please write to [email protected] and a member of our small team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Write to Us About
We welcome messages on a wide range of subjects, including:
- Corrections – if a detail on one of our pages seems out of date or unclear, please let us know which page and what you noticed.
- General questions – if something we have written is confusing, we are happy to explain it in plainer terms.
- Feedback – tell us what you find useful, what you would like to see more of and what could be improved.
- Partnership or media enquiries – please include your name, your organisation and a short outline of your request.
Helping Us Help You
To get you a useful answer more quickly, it helps if your message includes the web address of the page you are writing about, a short description of your question and any dates that matter. Please keep your message brief and avoid sending files unless we ask for them.
For your own safety, never send passwords, full card numbers or other sensitive personal details by email. We will never ask you for this kind of information.
When You Will Hear Back
We aim to reply to most messages within two to three working days. At busier times it may take a little longer, but we read every email we receive. If your question needs some research, we may send a short note first to confirm we are looking into it.
How We Handle Your Details
Any information you share with us is used only to respond to your message. You can find out more about how we store and protect personal information in our Privacy Policy. For the rules that apply when using this website, please read our Terms of Use.
A Quick Note
We are an information website and cannot settle disputes with outside services or access accounts held elsewhere. If you need that kind of help, please contact the service provider directly. For everything else, we look forward to hearing from you.